Meet Fleur Rodulphus, Customer Success Account Manager at Microsoft! A few weeks ago, OrangeTrail had the privilege to host her to share top tips for a successful Copilot rollout in 2026. From the get-go, the power of strong executive sponsorship is emphasised: leaders aren't just decision-makers, they're change champions who set the tone for the whole journey. But it is not just about tech. Fleur reminds us that real change happens when we focus on people, listen to end user

To understand what truly drives Copilot adoption at scale, we spoke with two leaders who are shaping how their organisations embrace AI in daily. work. Although from different industries, their experiences point to the same foundational truths about successful transformation. Benjamin Neuteboom: Heineken In our first interview, Benjamin Neuteboom, who leads Heineken's global Copilot rollout, reflects on Heineken's Copilot journey. His key message is simple: adoption grows fas

Rolling out AI tools like Microsoft Copilot in organizations reveals a consistent pattern: beneath the excitement lies genuine anxiety. Through working on numerous adoption programs, at Heineken, Philips, FrieslandCampina, or ING, we've identified the core fears that surface when employees face AI transformation. Understanding these concerns is the first step toward successful adoption. The Job Security Question "AI will replace my job" remains the most frequently mentioned f

The Promise vs. The Reality   We've all heard the pitch: AI will take meeting minutes, search through your files, help you brainstorm, and transform workplace productivity. The technology is impressive, and the possibilities seem endless.  But here's the uncomfortable truth: AI doesn't fix broken workflows—it amplifies them.   The Meeting Minutes Trap   Consider what's already happening in many organizations. Teams that once captured occasional meeting notes now generate 4-5

For global companies managing hundreds of customer contracts across multiple markets, contract review has long been a bottleneck. The process is meticulous, requiring senior legal professionals to review documents clause by clause against internal standards. It's necessary work, but it's time-consuming, difficult to scale, and inconsistent across regions. A major food and dairy company recently tackled this challenge head-on with an innovative solution: a legal reviewer agent

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