Copilot Lessons & Reflections with Microsoft

Meet Fleur Rodulphus, Customer Success Account Manager at Microsoft! A few weeks ago, OrangeTrail had the privilege to host her to share top tips for a successful Copilot rollout in 2026.

From the get-go, the power of strong executive sponsorship is emphasised: leaders aren't just decision-makers, they're change champions who set the tone for the whole journey. But it is not just about tech. Fleur reminds us that real change happens when we focus on people, listen to end users, and build a network of change champions.

Their roadmap is simple: start with a pilot to spark excitement, lay the groundwork with solid governance and training, then scale up by sharing wins an tackling advanced use cases. And don't forget to make it fun! Whether it's interactive training, daily challenges, or creative communication, Fleur's advice is clear. Adoption should fit your company's culture and be something everyone enjoys.

Ready to make Copilot adoption a success? Dive into the video and get inspired.