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Meet Fleur Rodulphus, Customer Success Account Manager at Microsoft! A few weeks ago, OrangeTrail had the privilege to host her to share top tips for a successful Copilot rollout in 2026. From the get-go, the power of strong executive sponsorship is emphasised: leaders aren't just decision-makers, they're change champions who set the tone for the whole journey. But it is not just about tech. Fleur reminds us that real change happens when we focus on people, listen to end user

To understand what truly drives Copilot adoption at scale, we spoke with two leaders who are shaping how their organisations embrace AI in daily. work. Although from different industries, their experiences point to the same foundational truths about successful transformation. Benjamin Neuteboom: Heineken In our first interview, Benjamin Neuteboom, who leads Heineken's global Copilot rollout, reflects on Heineken's Copilot journey. His key message is simple: adoption grows fas

Rolling out AI tools like Microsoft Copilot in organizations reveals a consistent pattern: beneath the excitement lies genuine anxiety. Through working on numerous adoption programs, at Heineken, Philips, FrieslandCampina, or ING, we've identified the core fears that surface when employees face AI transformation. Understanding these concerns is the first step toward successful adoption. The Job Security Question "AI will replace my job" remains the most frequently mentioned f